🔗 Share this article

Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.

This online marketplace has updated its size classifications for female and kids' apparel without notifying all shoppers about the modification.

Digital Channels Reaction

Many shoppers and sellers are expressing on platforms saying Vinted listings now show a different size category compared to what was initially listed due to the recalibration.

Vinted explained the new system was more in line with comparable marketplaces.

The platform has recommended to examine their items and adjust the sizing manually when needed, causing user dissatisfaction.

Measurement Approach Updates

Earlier, the sizing featured one number and one letter, for instance S/8 or M/10.

The updated approach includes a letter and a range for example S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was formerly size 12 but is now a UK 16-18.

Member Stories

One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

A different member, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.

Necessary Adjustments

Another shopper, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she said.

Platform Context

The app has more than 100 million shoppers, comprising 18 million UK members.

It has proved a popular alternative versus similar marketplaces including eBay and Depop.

This is not the initial instance when a surprising modification on the platform has faced criticism: last year, the platform withdrew an update to its shipping options following member complaints.